This is our system status page. Any service related issues will be reported here. If this page is unavailable our main telephone number 0870 165 1416 will carry audio status information.
- Infrastructure upgrades Wednesday 12th March 2014 - 8am to 9am
As part of our ongoing infrastructure upgrades we will be replacing two of our core switches during the above time period. This will affect most mailbox servers and webhosting servers in the range: server111 to server113, and server118 to server127.
All going well, there should be at most a few minutes of downtime. If there any problems they will be announced here.
- Relocating server107 due to loading issues
We are experiencing loading issues on server107 and will be moving this to new hardware shortly. The server will be down for around 45 minutes. We apologise to customers for lack of advance warning for this essential work.
Update 10:39 Unfortunately we have run into some problems with this and it is taking longer than expected. We hope to have the server back up fairly soon though.
Update 11:45 This server is now back up. We apologise to customers for the extended nature of this outage.
- Mail queues
We had a network issue at around 9:30am which caused spam blocker mail to get queued. This should clear shortly.
Update 11:35 We are still experiencing delays in mail delivery through the spam filtering system due to the unusually high volume of mail coming in at the moment, but the queues are clearing and we are working hard to get this resolved.
- No telephone support on Wednesday 5th march 2pm to 4pm
- Unfortunately there will be no telephone support this afternoon. Email support will continue as normal.
- Network packet loss
- We are seeing some packet loss on our external connectivity; we are investigating this.
- Relocation of LCH server114
Due to hardware issues we will be relocating LCH server114 to a new server. We plan to start this work shortly and estimate it will take no longer than 30 minutes to complete. We apologise to affected customers.
Update 08:42 We have postponed this until this evening.
Update 23:48 We will be moving this server at some point tonight. It may be down for around 45 minutes.
Update 00:46 This server is now back up.
- Network issue
We have a problem with one of our switches that has caused us to lose access to several servers. Engineers are looking at this now.
Update 13:59 We now don't believe this has affected any customer facing services, however the hardware will need to be reset and that may cause a temporary loss of connectivity to some hosting servers.
Update 14:42 This has now been resolved.
- Switch replacement from 8am to 9am on Thursday 20th Feb
- We will be replacing old switches from 8am. This should cause little if any downtime, but this will be an at risk period.
- Network issues 30th Jan 2014
Since around 21:20 this evening we have been experiencing network issues that have affected some services. We have engineers investigating this now.
Update 22:36 This issue has now been resolved.
- Postal address verification issues
As a result of the new rules brought in by ICANN on Jan 1st 2014, all gTLD domains (com/net/org/info/biz) are required to have their email and postal contact details validated by the registry on registration, and after changes are made. If these details cannot be validated, the registry is mandated to suspend the names until they can be verified.
Customers will receive an email from melbourneit.com.au (our registry) with a web link that must be clicked to validate the email address. The web page will also allow customers to set a valid postal address if this also doesn't pass validation. Currently customers will receive further emails if their postal addresses still don't pass validation.
Unfortunately there are some problems with the postal address system and it will reject addresses that contain extraneous information, and it is best to avoid words like Apartment/Flat/Unit etc. If customers can't get their addresses to validate, they should contact our support department using the link on our site, and give us the domain names having problems. We will then pass these on to the registry to try and get the issue resolved. It is very important that this gets resolved, because the registry will suspend names where they can't verify the address.
We apologise to customers for the inconvenience this will cause, but unfortunately the ICANN rules have to be adhered to and our registry is working hard to get their part of this process working smoothly.
More information can be found here:
- Hardware failure
Due to a hardware failure there will be some downtime on webmail and one of the web hosting servers (server129) we will try to minimise the downtime as much as possible.
Update 23:55 Hosting server129 will be going down shortly to be moved to new hardware. The downtime will be around 15 minutes. We apologise to affected customers for this unexpected outage.
Update 00:12 All servers are back up.
- Hardware failure on one backend mailbox server
There will be around 60 minutes of downtime due to a hardware failure on one of our backend mailbox servers. This will prevent some customers accessing mail until the replacement server comes online. We apologise for this critical failure and aim to get this back up as soon as possible. Mail will be queued until the new server is available.
Update 16:12 The server is now back up - if your mail client asks for a password, just use the retry option as the passwords have not changed.
- com_extplorer blocked
We are blocking access to com_extplorer as this has been shown to be vulnerable to third-party attack. If you have this installed as part of your Joomla installation you should remove it immediately.
This block is only a temporary measure; we will be disabling all sites still using this vulnerable plugin in the new year.
For more details see: http://extensions.joomla.org/extensions/core-enhancements/file-management/2630
- Christmas and New Year Opening Times
Telephone sales and support will stop on Friday 20th December 2013 and will start again on Monday 6th January 2014. Email support will be monitored as normal, but only service affecting issues will be handled from 25th December until 2nd January.
We wish all of our customers a very peaceful Christmas and prosperous New Year!