System status

This is our system status page. Any service related issues will be reported here. If this page is unavailable our main telephone number 0870 165 1416 will carry audio status information.

Current issues

There are no issues at this time

Older issues

BT Internet connectivity
We are currently seeing some latency and packet loss to BT's network. We believe the problem is inside their network but we are investigating.
Telephone support hours
Telephone support will finish at 1pm today, Thursday 9th of April, and Friday 10th April due to staff holidays.
UK Easter holiday opening times
Telephone support will finish at 4pm today Thursday 2nd April 2015 and will recommence at 10am on Tuesday 7th April 2015, due to the UK Easter public holiday. Email support will be limited to service affecting issues only.
No telephone support from 1pm today Friday 13th March 2015
Apologies for this, email support will still be available.
Wordpress GravityForms plugin vulnerability
Versions of this plugin below 1.8.20 are vulnerable to an arbitrary remote file upload vulnerability and should be upgraded to the latest version as soon as possible. We will be scanning for vulnerable plugins and notifying customer when they are detected, we will also be parking sites to prevent any damage.
ns.ukservers.net IP address change
The new IP for this nameserver is 128.199.238.210. This should affect customers unless they are using us for backup DNS.
ns3.ukservers.net IP change
The IP address for ns3.ukservers.net has changed to 104.236.242.132. This shouldn't affect customers unless they use us for slave zones.
Rolling reboots
We will be rebooting all servers today as part of a major security fix. These should not take longer than a few minutes for each server in most cases.
Discontinuing support for Backup MX

We will be discontinuing the ability to use our servers as backup MX servers for mail not hosted with us.

Using our servers as backup MX for third-party servers offers no advantages, and suffers from the major disadvantage that spammers can bypass any mail filtering you have on your primary MX server, just be sending it to us first.

We will be contacting affected customers and disabling the ability to set this from our control panel. Customers who are concerned about this or need more explaination should contact our support department.